Frequently Asked Questions (FAQ)

MOQs vary by product category, brand, and whether items are supplied from stock or produced to order. Standard fashion items typically carry lower MOQs suited to first-time or trial importers, while custom production, private labeling, and grocery consignments carry higher MOQs to support container-load economics. MOQs can be adjusted for established repeat buyers or combined multi-category orders.

We quote primarily on FOB (Free on Board) and CIF (Cost, Insurance & Freight) terms, with CFR (Cost & Freight) available on request. FOB pricing covers goods loaded at the Indian port of origin, while CIF pricing includes freight and insurance to the buyer's destination port. Our quotations clearly state which Incoterm applies so buyers can accurately calculate landed cost.

New buyers typically operate on advance telegraphic transfer (T/T) or a confirmed Letter of Credit (L/C) to initiate production and shipment. Established buyers with a consistent order history may qualify for partial advance with balance against shipping documents, or negotiated credit terms. All payment terms are confirmed in writing in the pro forma invoice before production begins.

Yes, we encourage sample requests for both fashion and grocery products. Samples are shipped by courier at nominal cost, adjustable against a confirmed bulk order. Sample lead times are typically 5 to 10 business days depending on the product and courier destination.

Yes, all grocery and agro-export consignments are supplied with the required phytosanitary certificate, fumigation certificate where applicable, certificate of origin, and quality/analysis documentation to support customs clearance at the destination country. We advise buyers to confirm any additional country-specific import requirements at the time of order.

Yes, we support both Full Container Load (FCL) shipments for large-volume orders and Less than Container Load (LCL) shipments for smaller or trial orders. Our freight-forwarding partners help buyers choose the most cost-effective option based on order volume and destination.

Standard stocked fashion items are typically ready for dispatch within 10 to 20 business days of order confirmation, while custom production, private labeling, or large grocery consignments typically require 3 to 6 weeks depending on volume and seasonality. Ocean freight transit time varies by destination port and is confirmed at the time of booking.

Yes, we offer private label branding, custom packaging, and custom size or assortment ratios for established importers across both fashion and grocery categories. Private label orders require advance notification, detailed specifications in writing, and typically extend lead times by 2 to 4 weeks.

All claims regarding quality non-conformity, quantity shortages, or documentation discrepancies must be reported in writing within seven calendar days of container arrival at the destination port, supported by photographic evidence and shipping documentation. Our team investigates all claims within 5 to 7 business days and proposes resolution through credit adjustment, replacement in the next shipment, or partial refund, depending on the nature of the issue.